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Release summary
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In this release, support for Microsoft Win 10 20H1 operating system was added.

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Version
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3.6

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Release date
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July 2020

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Priority and recommendations
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OPTIONAL: Dell recommends that you review the details about the update to 
determine if it applies to your system. The update contains changes that impact 
only certain configurations, or provides new features that may not apply to 
your environment.

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Compatibility
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SupportAssist is supported on the following Dell systems:

* Laptops and desktops:
  - Latitude
  - Precision
  - OptiPlex
  - Inspiron
  - XPS
  - Alienware
  - Vostro

* Gateways and Embedded PCs
  – Edge Gateways
  – Embedded Box PCs

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Minimum System Requirements
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The following are the minimum requirements for installing and using 
SupportAssist:

* Web browser: Microsoft Edge		  

* Software: Microsoft .NET Framework 4.5

* Internet connection

* Ports:
  - 5700-For opening the SupportAssist user interface
  - 9012-For communication with Dell

  The system must be able to connect to the following destinations:
	- https://apidp.dell.com
	- https://fuslite.dell.com
	- https://cs-is.dell.com
	- https://techdirect.dell.com/
	- https://api.dell.com
	- http://downloads.dell.com
	- www.dell.com
	- http://content.dellsupportcenter.com
  
* Hardware:
  - Memory (RAM): 2 GB
  - Hard drive free space: 1 GB

* System settings: 
  - Automatic updates in Windows Update page and Microsoft Store must be enabled

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New features in this release
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• Support for Microsoft Windows 10 20H1 operating system

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Known Issues
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* Issue 1 
  Description: Notification about the support request created for a part 
  replacement is displayed even after the part is delivered and the support 
  request is closed by Dell. 
  
  Resolution: On the notification, click "Never remind me".
  
  Version affected: 2.2 or later

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Limitations
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* SupportAssist does not automatically perform diagnostic tests on microphone, 
  keyboard, and graphics adapter.
* On Win10 RTM systems, taskbar notifications are not displayed when a support 
  request is created or a hardware issue is detected.

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Installation
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By default, SupportAssist is installed on all systems shipped from the Dell 
factory. If SupportAssist is not installed on your system, you can manually 
download and install SupportAssist.

Pre-requisites:
* The system must meet the minimum system requirements for installing and using 
  SupportAssist. See Minimum System Requirements.
* You must have administrator rights on the system.

Steps:
1. Open Microsoft Store.
2. Search and open the Dell SupportAssist for PCs application page.
3. Click Get.
   The SupportAssist installer package is downloaded, and SupportAssist is 
   automatically installed on the system.
   NOTE: When you install SupportAssist from the Microsoft Store, only the user 
         interface component is installed.
4. Click Start, search and open SupportAssist.
   The SupportAssist window is displayed and a messaging indicating that the 
   backend component is getting downloaded and installed. A notification is 
   displayed in the Windows Action Center    after the installation is complete.
   CAUTION: You will not be able to use SupportAssist if the backend component 
            is not installed.
5. Click the notification in the Windows Action center or open SupportAssist from 
   the programs menu.
   The SupportAssist window is displayed.
   NOTE: Click Learn more for information about your service plan and other 
         service plans available for your region.

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Contacting Dell
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Note: If you do not have an active Internet connection, you can find contact 
information on your purchase invoice, packing slip, bill, or Dell product 
catalog.

Dell provides several online and telephone-based support and service options. 
Availability varies by country/region and product, and some services may not be 
available in your area. 

To contact Dell for sales, technical support, or customer service issues:
1. Go to www.dell.com/support
2. Select your country or region in the selection list at the bottom of the page.
3. Click "Contact Support" and select the appropriate support link.

For information about documentation support:
1. Go to dell.com/support.
2. Click the "Browse all products" link.
3. Select the appropriate product category and then select the desired product.
4. To view or download the manuals and documents, click the DOCUMENTATION tab.

NOTE: You can also directly access the manuals and documents for Serviceability 
      Tools from "dell.com/serviceabilitytools".

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